The Kustomer Platform
One foundation, endless uses
Brands use the intelligence of Kustomer’s platform
to automate and streamline processes, provide unprecedented insight into a customer’s past experiences and current sentiment, and seamlessly
communicate across any channel, at any time.
The Old Way
Outdated technologies have been weighing companies down by limiting their view of customers and making it difficult to connect customer data spread across internal and external systems.
Using current available CRM solutions, companies are handcuffed to their vendors ‘best practice’ processes, preventing them from meeting their customers and agents expectations.
The New Way
Kustomer enables you to use out-of-box objects like ‘customers’ and ‘companies’, and customizable attributes like orders, feedback scores, returns, shipping tracking, web event tracking on your shopping cart, or if a customer is a Gold or Platinum frequent flyer.
Search, display on the workplace and report on these objects to give your team the most relevant context for the conversation.
- Custom Objects
- Insights Panel
- Object Reporting
Build a CRM around your business
Customizable attributes like orders, feedback scores, returns, shipping tracking, web event tracking on your shopping cart, or customer status. Search, display on the workplace and report on these objects to give your team the most relevant context for the conversation.
Enable a modern digital workplace
Use the Cards Platform to create better content-driven customer experiences, improve interactions between customers and agents and reduce friction between third party tools. Provide useful context with Cards that display past orders or shipping details. Populate a card with shopping card information or event data from your own application. Take it a step further by adding actions to cards so Agents can issue refunds or print shipping labels.
Be proactive with actionable data
With the Kustomer Platform you can segment your Customers, Conversations, and Custom Objects easily. Take contextual data from a Customer and view everyone who’s order hasn’t shipped yet. Be Proactive and segment customers who have purchased in the last 6 months and send them a personalized email message.
Connect all dimensions of your business
Reimagine your business reporting for the digital age. With Kustomer, your business can run seamlessly report across customers, agents, and third party data to better compete in today’s digital-first world. Eliminate cumbersome exports and excel spreadsheets. Create reports that compare Customer Satisfaction to money spent on products or which products create the most inbound support requests. Use any data inside Kustomer to answer important business questions.
Industry-leading reliability, security and compliance
We believe trust from our customers is paramount. Our customers expect the application to be continuously available and properly performing while protecting their data and keeping it private.
Customize and integrate with ease
Built on AWS at its core, and with extensive integration options and extensions, Kustomer enables contact centers to address unique business needs, scale securely, develop and deploy quickly with REST APIs, and serve customers globally.