Embrace AI and Drive Better Customer Experiences
AI isn’t taking over. It’s simply driving smarter processes for both customers and agents. Kustomer IQ contextualizes conversations, eliminates time- consuming tasks and deflects repetitive questions so everyone is less distracted and you reduce cost per contact.
Route conversations to specialized agents based on need.
Process simple, transactional interactions and auto responses.
Instantly engage and prioritize unhappy customers.
Establish an empathetic connection to calm frustrations.
Our business rules and workflow engines can perform simple to complex tasks, like escalate conversations or update data.
Specialize your agents around the reasons your customers come in contact with your team.
Send Auto Responses
Responses to your most common questions can be automated, freeing up valuable time and energy.
Automate Low-Level 24/7 Service Without Hiring an Army
Our chatbots enable end-to-end resolution across chat, social and messaging applications to handle repetitive conversations and help customers view and their update information.
Our visual builder and templates enable you to easily create and deploy chatbot flows, along with capabilities to easily support customers around the world and understand chatbot behavior and success.
Give Agents Wikipedic Power
It takes time to find the right answers, especially when you’re new and learning a ton of product information. Machine learning analyzes messages in real time and suggests relevant responses, equipping agents with accurate and helpful information so they’re experts on day one.
Take an Empathetic Approach
We all just want to be understood. Sentiment analysis helps agents empathize when emotions are heightened by identifying exactly how a customer is feeling, so your team can mirror emotions and calm frustrations.
NATURAL LANGUAGE DETECTION
Consistent, Global Support
Customers around the globe expect localized, personalized service from your company. Kustomer IQ instantly recognizes a customer’s origin language, and either routes to a native-speaking agent, or automatically translates responsive content.